Boston Holds First 311 Day, Links Residents With City Resources

The City of Boston held its first-ever 311 Day, enabling residents to connect with nonemergency City services and learn how 311 triages requests in real time. The 311 Day program took place on Wednesday, March 11, at the Mattapan branch of the Boston Public Library. Attendees experienced live 311 demonstrations, including calls, real-time requests, and step-by-step explanations of the Bos:311 app. City staff were also on hand to answer questions.

“When Boston residents need help or have a question, 311 is often their first call,” said Mayor Michelle Wu in a City of Boston news release. “This vital service connects our communities directly to City Hall and keeps our neighborhoods running smoothly. 311 Day is an opportunity to recognize the team that makes that connection possible while also inviting residents to learn more about how they can use this resource to stay informed and engaged.”

As Boston's free service for nonemergency inquiries, 311 handles issues from broken streetlights to trash schedules and connects residents to the appropriate departments for assistance.

According to a City of Boston news release, Boston 311 processed more than 290,000 calls and over 470,000 cases in 2025. City services data show that parking enforcement, street cleaning, and trash storage were among the top concerns residents raised last year, with tens of thousands of cases filed in each category.

Information requests were strong in 2025, totaling more than 145,000. Trash and mattress pick-up inquiries were also among the most common requests.