15-Minute Phone Delay Is Killing Customer Service
So long, customer service. If life weren’t awful enough these days, what with bird flu, inflation and oh, the rest of it, it finally happened. HP has decided that talking…
Incident Response Assistance Solution. Service Team of Data Center Help Desk helping with a customer for technical problems and resolving. Customer Satisfaction and Feedback.
So long, customer service. If life weren't awful enough these days, what with bird flu, inflation and oh, the rest of it, it finally happened.
HP has decided that talking to an actual human for tech support is a privilege, not a right. They’ve instituted a minimum 15-minute wait time for phone support in Europe, not because they’re swamped, but because they want you to suffer long enough that you’ll give up and use their online resources instead.
This is where we are now. Companies are punishing us for wanting to talk to a real person.
The Fall of Customer Service
Look, I get it. Some people call tech support because they forgot to plug in their laptop. But a lot of us only reach out when we’ve already tried every useless chatbot, unhelpful FAQ, and the same three “troubleshooting” steps that never work. Yet now, HP wants to make sure you stare at your phone, listening to bad hold music, for no reason other than to make you go away.
And don’t think this stops with HP. Oh no, this is just the beginning. Companies everywhere are sprinting toward a future where zero humans are available to help you.
Ever tried getting in touch with an airline recently? You get a chatbot named Skyler that’s about as useful as a Magic 8-Ball. Need customer service from your bank? Enjoy navigating 37 menu options before being sent a text with a link to “learn more.”
AI and automation were supposed to make our lives easier. Instead, they’ve become a corporate shield to keep us from getting actual help. It’s all fun and games until your package is marked “delivered” but isn’t on your porch, and the only “customer service” available is a bot asking, Did you check with your neighbors?
But the real kicker? When it comes time to cancel a service, suddenly, everything changes. That’s when they demand you call. No online chat, no quick clicks—just a mandatory heart-to-heart with a “loyalty specialist” trained to guilt-trip you into staying.
So, let’s get this straight: If I need help, I have to beg a robot for 20 minutes before I maybe get a human. But if I want to leave? That’s when you insist on personal contact?
Corporate America, I see your game. And I do not like it.
