Bruce Springsteen In Boston: Here's Everything You Need To Know

• Parking At TD Garden

  I always like to start with PARKING, because THAT’S always the first question we ask when we see a show! While it’s pricy, the North Station Garage for me, is the best bet. If you get there early, there are a few pubs and restaurants within walking distance, weather permitting.

  Right off the Garden website:

  With the most convenient parking for every game and show, the North Station Garage, located directly underneath TD Garden, offers a flat event rate* of $54 when you enter 2 and 1/2 hours prior to the scheduled event time. Elevators located in the parking garage will bring you directly to the main concourse in North Station.

  The garage phone number for general information such as rates and height limits is 617-222-3042.

  You can also reserve your parking: 

• Bag Policy

  

  THIS is important. We MISSED the first TWO songs at Paul McCartney at FENWAY, because my poor wife Heidi, had a purse that was TOO BIG for the metal detectors.

  To uphold health and safety protocols, minimize contact, and ensure a swifter entry process, TD Garden strongly discourages guests from bringing bags to events.
  If a bag is necessary, the following restrictions and processes apply:
  •    Backpacks of any size are considered prohibited items and are not allowed into the arena.
  Bags that measure larger than 14”x14”x6” are considered prohibited items and are not allowed into the arena.
  Bags that measure between 14”x 14”x6” and 6”x4”x1.5” (including clear bags and ProShop powered by ‘47 bags) are subject to x-ray screening and visual inspection.
  •    Bags that measure smaller than 6” x 4” x 1.5” may proceed through express screening lanes for visual inspection.
  •    Diaper bags and bags needed for medical reasons are allowed but will be subject to x-ray screening. We kindly ask that you reach out to TD Garden Customer Service (customerservice@tdgarden.com) 24 hours prior to your event if you want to arrange for additional accommodations before arrival.

  Reminder: Patrons with prohibited items will not be permitted entry to the arena. TD Garden does not provide on-site storage. Guests are asked to plan accordingly and allow for extra time when arriving to TD Garden.

  Exceptions to this bag policy may be made for extenuating circumstances such as medical needs and diaper bags. Please contact TD Garden’s Guest Experience team if you require additional information or guidance – customerservice@tdgarden.com or 617-624-1331.

   

• Alcohol Policy

  Alcohol Service Management/Policy

  Alcohol is served at most TD Garden events. TD Garden staff is trained in responsible alcohol service management.

  Acceptable forms of identification:

  • MA driver’s license
  • MA liquor ID
  • MA ID card
  • Out of state driver’s license PLUS secondary form of ID such as a signed credit card (guests under 30)
  • Out of state driver’s license (guests over 30)
  • Passport Booklet
  • Military ID – accepted forms:
    • A valid active military identification card with a photo which proves that the patron is 21 years of age or older.
    • A valid retired military identification card which states that the expiration is indefinite on the front and has a birth date and an expiration date printed on the back of the card.

  International driver’s licenses are not accepted at TD Garden.

  In order to be in possession of alcohol at TD Garden, guests must be able to produce valid identification. Any patron in the possession of alcoholic beverages not obtained on premises will be subject to eviction.

  • No refunds will be offered for confiscated alcoholic beverages.
  • Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest.
  • We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service to one drink per patron or to deny service for any reason.
  • Our alcohol service will end at least one hour prior to the scheduled end of an event. We reserve the right to discontinue the sale of alcohol at any time.
  • We will not serve any patron whom we believe to be impaired.
  • Alcoholic beverages may not be taken into or removed from these premises.

  TD Garden is a No Passing Zone

  Providing alcoholic beverages to anyone under the age of 21 at TD Garden is against the law. Violators who provide alcoholic beverages to anyone under the age of 21, as well as anyone under the age of 21 who accepts an alcoholic beverage, will be evicted from TD Garden and could face prosecution and revocation of season tickets or other privileges.

• Box Office Questions

  The TD Garden Box Office has moved to its new, permanent location on the North Station concourse. The Box Office is located between the Boston Garden Society lobby and the entrance to the new MBTA passageway. The parking garage elevators nearest to the Box Office are the East Garage elevators and/or The Hub elevators.

  The Box Office does not accept any incoming phone calls. For ticket-related support, visit the Box Office during regular business hours or contact Ticketmaster Customer Service at 800-653-8000. For all other inquiries, contact TD Garden Guest Services at 617-624-1331.

• Camera-Video Policy

  Non-flash, still cameras without a detachable lens are permitted at TD Garden. Professional photography equipment, including tripods, are not permitted inside TD Garden without building issued media credentials.

  Please note, the Event Promoter reserves the right to deny camera use at any time during or before the concert and to prohibit the use of any camera that is deemed unacceptable.

  Use of movie cameras and video or audio recording equipment is strictly prohibited by event promoters, and TD Garden reserves the right to confiscate any tape or film.

• All Transactions Are Cashless

  For your safety and convenience, we are limiting the number of touchpoints between you and our staff members. TD Garden is a cash to card arena, ensuring contactless transactions for food, beverage, and merchandise purchases. Only contactless payment options, including credit card, mobile payment, TD Garden Hub app wallet, debit card, will be accepted within the arena. Guests will be able utilize one of our new Cash-to-Card kiosks to convert cash to prepaid credit cards. There is no cost to get a card, and there are no fees to use the card. Prepaid credit cards can be used anywhere, inside or outside of the arena. Any money remaining on a card after an event can be spent outside of the arena. Cards are not reloadable. You can find our Cash-to-Card kiosks at the following locations:

  • Across from Level 4, Loge 7/8
  • Across from Level 7, Section 307
  • Outside Level 5 Ford Sports Deck

• Doors Opening Time

  Concerts/Other Events – Doors open one hour prior to the event unless otherwise specifically noted

   

• Fan Safe Hotline

  TD Garden is committed to ensuring a safe, comfortable, and enjoyable experience for all guests. Any guest in need of assistance during an event should:

  • Tell any of our Uniformed Staff.
  • Visit our Guest Services team on Level 4, Loge 4 or Level 7, Section 307.
  • Text In Event Text Number 617-858-8626 with issue and seat location.
  • Call In Event Fan Security Line 617-624-2FAN (2326).

• Food and Beverage Policy

  Guests may not bring outside food and/or beverage items into the arena at any time. Guests must dispose of the unauthorized items prior to entrance into the arena. TD Garden will not check-in or store any food or beverage items.

  Guests with specific/special dietary needs due to medical conditions or religious requirements should contact TD Garden at 617-624-1331 or via email at customerservice@tdgarden.com.

• Ticketing: Important

  All tickets are now scanned:

  Tickets for events at TD Garden may be purchased at the following authorized points of purchase: in person at the TD Garden Box Office, at Ticketmaster.com, or at a Ticketmaster Outlet. Click here for more information on purchasing tickets. Note: there are no ticket printing devices located on the concourse.

  Consumer Warning – TD Garden uses bar code scanning for ticket admissions. As a result, fans should be careful when purchasing tickets and should ensure that the seller is a TD Garden licensed ticket seller, such as the TD Garden Box Office, all Ticketmaster outlets, Ticketmaster by phone, and Ticketmaster.com. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission.

  Ticketmaster Charges

  Ticketmaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through Ticketmaster. If you choose to use Ticketmaster’s phone or Internet service, you will be assessed a facility fee, a convenience and shipping charge. If you choose to utilize a Ticketmaster outlet to purchase tickets, you will be assessed a facility fee and a convenience charge. You may avoid Ticketmaster charges only by purchasing tickets in person at the TD Garden Box Office.

  Ticketmaster Phone Numbers

  • Ticketmaster Customer Service: 800-653-8000
  • Ticketmaster Express: 866-448-7849
  • Ticketmaster TDD/TTY: 800-943-4327

  NOTICE TO FANS: COUNTERFEIT & SECONDARY MARKET TICKETS
  Guests are advised that the only authorized sales agents for TD Garden tickets are the TD Garden Ticketing Department, TD Garden Box Office, Ticketmaster and TD Garden event promoters.

  The only authorized ticket resale services for TD Garden tickets are Ticketmaster verified sites.

  Tickets purchased from any other sources may not be valid. TD Garden is not able to honor, replace, or refund invalid tickets.

  Reporting Counterfeit Tickets

  Invalid tickets/barcodes will be confiscated by TD garden Box Office after an invalid scan. A Copy of the ticket will be provided at the customer’s request. A copy of the invalid ticket may be used to alert the point of purchase.

  Guests with invalid tickets are welcome to purchase new tickets at TD Garden Box Office, but seat inventory, location and price is based upon availability.

  Guests are strongly encouraged to report counterfeit ticket sales to the point of purchase and to consumer protection agencies such as the Massachusetts Attorney General Consumer Protection Hotline, at 617-727-8400. The hotline is staffed Mon-Fri, 10:00 AM to 4:00 PM.

  If guests have information about the selling of counterfeit tickets, they are also encouraged to contact Boston Police. Individuals wishing to provide information anonymously may do so by calling the CrimeStoppers Tip Line at 1-800-494-TIPS or texting the word ‘TIP’ to CRIME (27463).

• ADA / Accessible Seating

  TD Garden is committed to providing accessibility and accommodation to all of our guests for their comfort, safety and enjoyment. The arena offers a variety of wheelchair and companion seating locations throughout each level. Seating locations vary depending on particular events. Please indicate when buying tickets if you require accessible seating. For more information, please visit our Accessibility page or contact the ADA info line at 617-624-1750.

• Will Call Window

  The Will Call window, located at the TD Garden Box Office, is for Ticketmaster purchases, team, and internal reservations marked for will call. The Will Call window opens two hours prior to any event. Will Call tickets are available on the day of event only. Guests picking up tickets will have to provide photo ID and the credit card used in the purchase to obtain the reservation.

• Questions Via Phone?

  If you have any questions or concerns before or after an event, please call our Guest Services department at 617-624-1331, Monday through Friday during normal business hours or email customerservice@tdgarden.com. If you have questions or concerns during the event, please seek out the nearest Guest Services Team Member, Security Officer, or visit the Guest Services located on Level 4, near Loge 4 or the Guest Services booth on Level 7.

• Restrooms

  Men’s and Women’s restrooms may be found near the following locations in the Arena:

  Level 4

  • Men’s – Loge 4, Loge 8, Loge 15 and Loge 19
  • Women’s – Loge 3, Loge 5, Loge 9, Loge 16, and Loge 20

  Level 5 & 6

  • Private restrooms in each suite. There are also general restrooms available for use on each level.

  Level 7

  • Men’s – Section 306, Section 311, Section 321, Section 326
  • Women’s – Section 306, Section 311, Section 321, Section 326

  A Family Restroom is available inside First Aid on Level 4 near Section 15/16.

• Public Transportation

  The MBTA operates the North Station commuter rail station, located on the ground floor beneath TD Garden. For more information, visit the Transportation page.

• Mobile App

  The official TD Garden mobile app has the latest event information, in-app ticket buying, directions, special offers and more. Visit the Mobile App page for more information.

• Lost Or Stolen Tickets

  Guests who have lost tickets or have had tickets stolen before an event takes place should return to the point of purchase for further assistance. If you have purchased tickets through Ticketmaster, please call Ticketmaster Customer Service at 800-653-8000.

• Lost and Found

  Guests can report lost items by filling out this form. Please include as much information about the item as possible in the ‘Notes’ section, such as color and physical description. If an item is turned in that matches your item, you will be contacted to verify details of the item.

  A form must be submitted online for all lost and found inquiries.

  If your item is located, pickup will be arranged at our Executive Office entrance located in North Station during normal business hours. You will be asked to present a valid photo ID for the release of your item. Unclaimed items will be discarded/donated 30 days after the date the item is turned in.

• First Aid

  First Aid is located on Level 4 across from Section 15/16.

• More Questions-A-Z?

  This link proves even more information to make your experience great!

• Is There A Bar at The Garden?

  Located on the Level 4 concourse, The Hub Bar is a full-service bar and has a panoramic view of Boston. The Hub Bar is accessible to all guests and does not require a membership.